RELIABLE GCX-WFM TEST PRACTICE - GCX-WFM LATEST QUESTIONS

Reliable GCX-WFM Test Practice - GCX-WFM Latest Questions

Reliable GCX-WFM Test Practice - GCX-WFM Latest Questions

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Tags: Reliable GCX-WFM Test Practice, GCX-WFM Latest Questions, GCX-WFM Test Dumps Pdf, GCX-WFM Certification Exam, GCX-WFM Exam Dumps.zip

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GCX-WFM Latest Questions & GCX-WFM Test Dumps Pdf

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q54-Q59):

NEW QUESTION # 54
You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

  • A. Add
  • B. Generate
  • C. Modify
  • D. Create

Answer: B


NEW QUESTION # 55
Which two actions can an administrator take in the Schedule Editor?
(Choose two)
Response:

  • A. Deny adherence exceptions
  • B. Approve quality control metrics
  • C. Generate a load-based schedule
  • D. Edit individual agent shifts

Answer: C,D


NEW QUESTION # 56
Choose the available metrics for forecasting methods.
Response:

  • A. Average Handle Time
  • B. Offered
  • C. Response Time
  • D. Answered

Answer: A,B


NEW QUESTION # 57
In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:

  • A. Modifying forecast data for future adherence planning
  • B. Identifying recurring non-adherence trends
  • C. Directly adjusting future agent schedules
  • D. Analyzing adherence at specific times of day

Answer: B,D


NEW QUESTION # 58
When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:

  • A. Set up recurring call reports
  • B. Add quality monitoring processes
  • C. Configure adherence tracking settings
  • D. Establish management units within the business unit

Answer: C,D


NEW QUESTION # 59
......

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